How to Simplify the Management of Your Credit Insurance and Ease Internal Tensions

When credit insurance becomes a headache, it’s not just the finance team that suffers the consequences. In many exporting agri-food companies, the endless responses and unexplained refusals also affect salespeople, managers, and even owners. Frustration, blockages, and time wasted: poor management of the credit insurance policy can quickly become an obstacle to growth.

Before: Delays, Refusals, and Lots of Frustration

Take, for example, an agri-food company that exports its products to Europe and North America. Before seeking help from a credit insurance broker, the situation was tense:

• Endless delays in getting responses on coverage requests;
• Refusals without clear explanations, leaving the salespeople helpless;
• Complex policy management, involving multiple departments and causing misunderstandings.

“We were simply told, ‘Sorry, it’s refused,’ without any concrete solutions. This blocked our sales and created internal tensions,” says the company’s financial director.

After: Smooth Management and Tailored Solutions

A specialized credit insurance broker changes the game. Right from the start, the broker establishes regular communication with the team. The broker and the client organize several exchanges per week to understand needs, clarify processes, and resolve blockages.

The situation is automatically transformed:

• Proactive follow-up: The broker steps in as needed to manage exceptions and negotiate complex files;
• Simplified management: The insurance policy is integrated into internal processes, making daily management smooth;
• Reduced tensions: Salespeople can focus on their tasks with confidence.

“At the beginning of our relationship, our broker would visit the company several times a week because things were chaotic. Now, I speak to her every three months. She anticipates problems and brings us customized solutions,” says the financial director.

Your credit insurance should be a growth driver, not a barrier.

If you’d like to simplify the management of your credit insurance and free up your teams, personalized support can make all the difference.

Group Export Agri-Food has a member specializing in credit insurance, who you can contact directly for any assistance.

Sophie Côté Assurance-Crédit
sophiecote@scaci.ca
1-877-821-6028